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Professional Profile of Alexio -- Customer Service/Technical Assistant
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Title:
Customer Service/Technical Assistant

Location:
US-New Jersey-Northern

Work History:
Alexio G. Gessa
120 South St
First Floor
Newark NJ, 07114
973-393-5527 Day/Eve
alexio504@hotmail.com


Objective
A position as a Customer Service Representative.

Professional Experience

7/08-Present J&J International Fairfield, New Jersey
Customer Service and Sales Representative
• Provide customer service and selling of Samsung parts to meet sales goals in a call center environment.
• Instilling customer trust in Samsung products by building relationships to gain to repeat business.
• Opening new Wholesale accounts via e-mail, fax, and phone.
• Increasing sales by providing product information and cross-selling of parts.
• Providing tracking information and handling domestic and international shipments.
• Researching customer parts online via exploded view schematics and inter-company e-mails.
• Processing Return Merchandise Authorizations whenever necessary.
• Successfully complete all daily duties via multi-tasking.


5/08- 6/08 Verizon Teaneck, New Jersey
Customer Sales Representative (full-time temporary)
• Received inbound customer calls in a call center environment regarding all facets of Verizon services.
• Educated customers regarding products and services.
• Successfully cross-sold products and features to improve company profit with added customer benefit.
• Through billing inquiries resolved issues by itemizing charges and issuing credits when necessary.
• Provided services such as adding phone lines, high speed internet, Direct TV, service protection plans for televisions, computers, and phones.

03/08-5/08 Georgeson Shareholder Jersey City, New Jersey
Customer Service/Proxy Solicitor (part-time temporary)
• Made outbound calls to shareholders in a call center environment to receive proxy votes.
• Navigated proxy software to input shareholder votes and comments.
• When necessary read proxy proposals to inform shareholders of impending company changes.

10/07- 2/08 Opinions Market Research Rockaway, New Jersey
Respondent Recruiter
• Direct contact with the general public to gather information via surveys.
• Communicating consumer reactions in market research reports.
• Creating consumer trust and belief in test products.
• Building customer respect in market research.

5/05- 8/07 New Jersey Environmental Federation Montclair, New Jersey
Field Sales and Market Research (Canvasser)
• Cold calling to create supporter awareness of environmental and legislative issues on a community level.
• Organized citizens in community petitions for pollution reform and pest management practices.
• Traveled to various counties throughout the state to study environmental demographics.
• Strived with the organization to achieve legislative victory by introducing the integrated pest management act into public schools.



Education

9/05- 5/08 Joe Kubert School of Graphic Art Dover, NJ
Certification for Illustration

9/01- 6/05 Hawthorne High School Hawthorne, NJ
Academic Diploma


(References are available upon request)



Skills:
Microsoft Word, Excel & Outlook.
Multi-tasking.
Able to make key decisions quickly.
Fast learner.

Education:
See Resume.


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