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Title: |
Analyst
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Location: |
US-North Carolina-Raleigh/Durham-RTP
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Work History: |
Flagstar Bank
Raleigh, NC
August 2007 – Present
Senior Loan Officer
*North Carolina - Charter Funding Branches acquired by Flagstar Bank.
*Implemented CRM system to stay in touch with past clients that increased company revenue by $2,500 a month.
*Generated new business through presentation of products to customers and follow-up.
*Actively solicited business through self-promotion and development of marketing strategies.
*Provided cost-benefit analysis to facilitate decision making for each loan opportunity.
*Ranked 3rd in Southeastern Region for March ($1,777,969) and April ($1,081,670) production.
Charter Funding
Raleigh, NC
June 2004 - July 2007
Branch Manager/ Mortgage Consultant
*Opened new branch office in Charlotte and directed a sales staff of 7.
*Closed 332 units and $38 Million in personal production.
*Responsible for branch profit-and-loss and budget of $250,000.
*Created pipeline-tracking system to forecast sales and stay on target with corporate sales goals.
*Formed strategic partnerships with business partners to increase client referrals.
*Recruited, interviewed and hired for loan officers and processors.
*Developed sales training program and mentored new employees on the finer points of doing business successfully within the primary and secondary mortgage markets.
Flagstar Bank
Raleigh, NC
December 2003 - June 2004
Associate
*Accepted into mortgage apprentice program and passed NC Mortgage Loan Officer test.
*Analyzed credit risk for $8 Million pipeline in accordance with Freddie Mac, Fannie Mae, FHA, and VA guidelines.
AEM Corporation
Fairfax, VA
November 2001 – November 2003
Systems Analyst
*Responsible for research, analysis, design, and development of website using PHP, HTML, CSS, JavaScript and MySQL on a Linux platform.
*Facilitated requirement gathering meetings to determine clients’ software needs.
*Part of team that implemented an ERP and CRM system for Veteran Affair Computer Incident Response Center.
*Performed on-site system installs/upgrades for US Navy and led software-training classes of up to 20 people.
*Created Test Plans based on client's requirements for new software module.
*Worked with clients and developers to resolve software and database issues.
*Developed customized reports from an Oracle database using SQL.
InterMed
Gainesville, FL
June 2001 - November 2001
Technical Support
*Consulted with doctors at Shands Hospital to resolve technical problems they were experiencing with the Digital Asset Management System.
*Standardized paper based work order system by implementing a web-based version.
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Skills: |
TECHNICAL SKILLS
· Database Design
· LAMP
· Object Oriented Programming
· SQL
· Microsoft Office
· Crystal Reports
· Microsoft Visio
· Adobe Photoshop
· Microsoft Project
· User Interface Design
· Data Modeling
· UML
BUSINESS SKILLS
· Business Development
· Cost Benefit Analysis
· Account Acquisition/Retention
· Project Management
· Pipeline Management
· Customer Support
· P&L Management
· Marketing
· Targeted Sales Presentation
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Education: |
M.S. Technical Communication, Rensselaer Polytechnic Institute
Human Computer Interaction Certificate, Rensselaer Polytechnic Institute
B.S. Management Science and Information Technology, Virginia Tech
Master CIW Designer, CIW Professional, CIW Associate, i-Net+
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